Shipping, Returns & Privacy Policy

 

Shipping Policy

We ship within the United States and internationally.

Orders are processed promptly and shipped via trusted carriers such as UPS and USPS. Shipping rates are calculated at checkout based on your location, order size, and selected shipping method.

Free Shipping:

We offer free shipping on most orders over $100.

Free shipping orders are shipped using the most cost-effective carrier and service at our discretion. In many cases, this may include USPS or other economy shipping methods.

Customers have the option to upgrade to a faster or preferred shipping method at checkout.

Please note:

Shipping and delivery dates are estimates only and are not guaranteed

Shipping costs may vary based on weight, dimensions, and destination

Carriers bill by rounded weight and dimensions, which may affect final shipping cost

Economy shipping services may experience delays, especially during peak seasons, holidays, or severe weather

We do not control carrier delays once the package has been shipped

If your order is time-sensitive, you should select an upgraded shipping option at checkout

International Shipping:

We offer international shipping to most countries.

Customers are responsible for all duties, taxes, and import fees

Shipping carriers may charge additional brokerage or handling fees depending on destination

We do not control or collect these fees

Order & Delivery Terms:

Customers are responsible for providing accurate shipping information

We are not responsible for orders shipped to incorrectly provided addresses

Once an order has been shipped and marked as delivered by the carrier, we are not responsible for lost or stolen packages

Orders refused or returned due to failed delivery are treated as returns and may be subject to return shipping charges and restocking fees

If a shipment is returned due to failure to accept delivery or repeated delivery attempts, additional shipping charges may apply

Any claims for damaged, missing, or incorrect items must be reported within 3 business days of delivery. We may require photos or documentation to process these claims.

We reserve the right to cancel or refuse any order at our discretion, including but not limited to suspected fraud, pricing errors, or product availability issues.

 

Returns & Refunds

We stand behind our products and want you to be satisfied with your purchase.

Return Window:

Returns are accepted within 30 days of delivery

Returns are not accepted after 30 days

Return Authorization (Required)

All returns require prior authorization

Returns sent without approval may be refused

To request a return, log into your account and submit a return request using your order details.

Return Conditions:

Items must be unused and in original condition to qualify for a full refund

Items that have been used, installed, or assembled may not be eligible for a full refund and may be refused or subject to a partial refund

Restocking Fee:

Returns may be subject to a restocking fee of up to 20%

Restocking fees are applied at our discretion based on item condition and return circumstances

This helps cover payment processing fees, repackaging, and handling costs

Non-Refundable Costs:

Original shipping charges are non-refundable

Expedited processing and shipping fees are non-refundable

Return Shipping:

If the return is due to our error (incorrect or defective item), we will cover return shipping

For all other returns, the customer is responsible for return shipping costs

Late or Non-Compliant Returns:

Items returned outside the 30-day window may be refused, returned at the customer’s expense, or disposed of

Returns that do not meet these conditions may be denied

Refund Timing:

Most refunds are processed within 5–10 business days after the return is received and inspected

Your bank or card provider may take additional time to post the refund

Order Cancellations:

Orders may be canceled within 1 hour of placement

After this time, orders enter processing and cannot be canceled

Any approved cancellation may be subject to a processing fee to cover non-refundable payment processing costs

Product Use & Compatibility:

We do not guarantee product compatibility or results. Customers are responsible for verifying fitment and application prior to purchase.

If you have any questions about compatibility, fitment, or application, we strongly encourage you to contact us before placing your order. Our team is available to help confirm fitment and ensure you get the correct product.

Customers may submit photos, measurements, or details of their application for review.

Purchases made without verifying fitment are subject to our standard return policy. Returns based on compatibility or fitment issues may be subject to restocking fees.

Chargebacks & Disputes:

If a chargeback is initiated without first contacting us to resolve the issue, we reserve the right to dispute the claim and provide all relevant order, shipment, and communication records to the payment processor.

Accounts associated with abusive return or chargeback activity may be restricted or refused future service.

 

Privacy Policy

We only collect the information necessary to process your order and provide customer support.

Your information is never sold or shared with third parties.

Agreement to Terms

By placing an order, you agree to the terms outlined in this policy.